Refund, Return & Shipping Policy

Because solid timber furniture is heavy and precious, we ship via specialized surface logistics partners (including Shiprocket surface courier networks) with custom multi-layer wood crating and bubble protection.

• Dispatch Timeline: Ready-to-ship catalog items are dispatched within 3 to 7 business days. Custom commissions have bespoke production lead times as agreed in writing.
• Transit Time: Deliveries within South India typically take 3 to 5 business days; other pan-India metros take 5 to 9 business days after dispatch.
• Tracking: Once dispatched, a live tracking link with the Air Waybill (AWB) number and assigned courier name is sent to your registered email and mobile number.
• Shipping Charges: Freight costs are computed at checkout based on actual parcel weight and destination PIN code, using pre-negotiated direct surface courier rates.

You may request an order cancellation within 24 hours of placing the order, or anytime prior to the order being crated and assigned an Air Waybill (AWB) for dispatch.

To request cancellation, email viking@timberteak.com or call +91 99620 04546 with your Order ID.

Once an order has been picked up by the logistics carrier, it cannot be canceled in transit.

Every solid wood furniture unit is thoroughly inspected and packaged with rigorous quality standards before leaving our workshop. We honor replacements or refunds under the following conditions:

• Transit Damage: If the packaging arrives visibly compromised, please photograph the damage and make a note on the delivery receipt with the courier. Notify us within 48 hours of delivery with photos or unboxing video.
• Manufacturing Defect or Incorrect Item: If the received piece has a structural manufacturing defect or does not match the ordered specifications, we will arrange a reverse pickup and provide a replacement or full refund.
• Non-Returnable Items: Made-to-order bespoke furniture custom-built to customer dimensions or custom stain specifications cannot be returned unless damaged during transit.

Upon receipt and verification of the returned item at our Chennai facility (or upon approval of a pre-dispatch cancellation), refunds are initiated directly through our payment partner Razorpay.

• Original Payment Mode: Refunds are credited strictly to the original bank account, debit/credit card, or UPI ID used during checkout.
• Timeline: Once processed by our team, funds typically reflect in your bank account within 5 to 7 business days, depending on your card issuer / bank cycle.